A day or two ago I opened a letter from my medical coverage supplier just to peruse the accompanying brief proclamation. “NOTES 01: – Your arrangement doesn’t cover your case of $2,000 dollars.” ラクビ
It was awful news – I was expecting a check repaying me for some significant dental work I had done. It wasn’t even a letter. It helped me more to remember the Monopoly chance card: “Go straightforwardly to imprison. Try not to pass Go. Try not to gather $200.”
The undesirable news was conveyed so gruffly that it sort of blew my mind. Most likely they could have at any rate composed something like, “Dear Sandra, lamentably the conditions of your arrangement don’t cover X, Y and Z. Hopefully things will work out sometime down the road.” Anything to mellow the blow!
Breaking and accepting awful news is something we as a whole encounter for the duration of our lives. Nonetheless, there are more awful ways and better approaches to share horrendous news, and the great ways make it somewhat simpler for those on the less than desirable end.
Seeing how to convey awful news is especially significant in these post-recessionary, testing financial occasions. Regardless of whether the appalling news is about occupation misfortune or simply telling the person in your office, who thinks pulling down to earth jokes is amusing, that it’s not, it is astute to consider the accompanying tips for granting news that may not be welcome.
My Top Five Tips for Delivering Bad News
Ace to-Pro: Be proficient and treat the other individual as an expert. By this I mean, utilize proficient language whether the awful news is conveyed face to face or by email.
Great Bad News: If there is any uplifting news you may share, do that first. Or then again, give the individual a choice. “There’s uplifting news and terrible news, which do you want to hear first?” If there are two bits of uplifting news, you may pick the “sandwich” approach: uplifting news, awful news, uplifting news. Another technique is to make light of the terrible by concentrating on the great.
Sympathize Apologize: Put yourself in the other individual’s shoes and envision how you would feel on the off chance that you were getting the awful news. Try not to be excessively enthusiastic, yet recognize the other individual’s passionate response. What’s more, apologize for being the unwanted messenger. It won’t make the news any better; it will refine the circumstance.
Legitimate and Direct: Although you should endeavor to be proficient, sympathetic, and positive, you additionally must be precise and fair with subtleties. On the off chance that the handy joker in the workplace is making every other person insane, you need to come clean with him. “See, Practical Joker, I’ve had various objections about your commonsense kidding. I’m sorry to learn your fun, yet it essentially needs to stop.”
Useful and Creative: If there is anything you can say that will be useful and productive, by all methods state it. On account of a cutback, it might mean advising the individual that Human Resources will give data about profession guiding and continue improvement. On account of the Practical Joker, it may propose he discover a PC game to play… on his lunch break.
In all actuality, obviously, that conveying terrible news is testing. I as of late did a workshop with ranking directors about how to offer analysis to their groups. (They were managing matters running from delay to failing to meet expectations workers.) Among their issues was an inclination to put off conveying the news. Also, when they delivered it – by email – they regularly utilized curt language and improper arranging.
Along these lines, whenever you need to tell somebody “Go directly to imprison,” attempt, in any event, to mollify it with something like this: “I’m sorry to learn to break the news that you won’t gather $200 dollars this time around. What’s more, regardless of whether you go directly to imprison, the uplifting news is, you can at present get retreat, in light of the fact that there’s constantly another possibility card.